One of the primary objectives of any loyalty programme is to change customer behaviour. Quantifying the behaviour change due to a programme is therefore critically important. There are different methodologies that can be used to measure behaviour change, depending on the type and quantity of data available.
LOYALTY MANAGEMENT SOFTWARE
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VOUCHERING
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GAMIFICATION
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BI WAREHOUSING
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AI AND MACHINE LEARNING
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TACTICAL CAMPAIGNS
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The financial success of a loyalty programme relies on the incremental profit due to change in customer behaviour. Quantifying this behaviour change using different statistical techniques allows programme managers to understand which aspects of the programme are effective and allows them to intervene when it isn’t running optimally
AUXILIARY
- Programme design and strategy, and execution (including partner selection on-boarding)
- Business case development
- Performance tracking – behaviour change the programme is generating
- Personalisation / targeted marketing services – automated matching of customers to offers to drive desired behaviour
- Campaign management – campaign design, identifying leads, tracking performance etc
- Business intelligence – online dashboards and reporting on performance (including forecasting and tracking to the business case)
Products & Services
Key Services:
- Emergency Roadside Assistance (Standard, LDV & HCV)
- Motorcycle Roadside Assist
- Emergency Bicycle Roadside Assistance
- Map & Direction Assist
- Home And Convenience Drive
- Panic SOS System
- Medical Assist Access
- Emergency Medical Services
- Assault, Trauma & HIV Protection
- Smart Locate & Response
- Home/Office Assistance
- On The House
- Handyman Assist
- Why Use A Broker
- Crime & Security Assist
- Bail Protect
- Pothole Expert
- Licence Expert
- Fines Expert
- Accident Expert
- Discounted Funeral Arrangements
- Funeral Assist
- Tombstone Assist
- Estate Plan
- Access To Debt Counselling
- Data Protect
- Tutor Line
- Teacher On Line
- Pet Assist
- Disability Assist
- Tyre & Rim
- Scratch & Dent
- Private labelled loyalty solutions
- Digital Loyalty platforms
- Value added products
- Employee wellness programs
- White labelled app development
- VIP concierge desk
- CRM management
- Programme Design & Strategy
- Business Case Development
- Performance Tracking
- Personalisation<
- Campaign Management
- Business Intelligence
- Document Assist
- Tax And Financial Assist
- Legal Assist, Advice And Access
Lifestyle Benefits:
GoRhino operates its own in-house Call Centre, as well as a VIP Travel and Concierge desk at our head office in Durban, Kwa-Zulu Natal.
We anchor in and complement all of the above services with:
- Bespoke Mobile Apps
- Mobi Solutions
- Customer Relationship Management
- Value Added Solutions
- Case Management
- Customer Care Lines
- Pro-active Key Account Management
- Marketing & Advertising
- PR
- Social Media Strategy
- Electronic Newsletters
- SMS Campaigns
- Surveys
- Presentations
- Event Planning
- Staff Training Manuals
- Training Workshops
- 24/7/365 – Access to the One Loyalty Management Team
- Ongoing Customer Satisfaction Surveys
- Tailored Reporting
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CONTACT USDigital Loyalty Platforms
A digital loyalty program that delights customers and increases repeat business…
Value Added Products
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Employee Wellness Programs
When you have healthy employees, your company reaps the benefits. A correctly designed wellness…
White Labelled App Development
Mobile apps are a huge value-offer to add to your store, but building client apps…
Vip Concierge Desk
There are numerous independent personal concierge companies that provide…
CRM Management
CRM system examples include marketing, sales, customer service, and support…
Core Services:
Private labelled loyalty solutions
- Private labelled loyalty solutions
- Digital Loyalty platforms
- Value added products
- Employee wellness programs
- White labelled app development
- Vip concierge desk
- CRM management